Exchange and Return Policy

Welcome to La DORA – Your Destination for Elegance!

Our Commitment

At La DORA, we want you to be delighted with your purchase. If you're not completely satisfied, we're here to help you with our Exchange and Return Policy.

Eligibility for Exchange or Return

To be eligible for an exchange or return, the following conditions must be met:

1. Timing:

   • You must initiate the exchange or return process within 14 days from the date of receiving your order.

2. Condition:

   • The item must be unused, in the same condition as received, and in its original packaging.

3. Proof of Purchase:

   • You must provide a valid proof of purchase, such as the order confirmation or receipt.

Exchange or Return Process

If you wish to exchange or return a product for any reason within 14 days of receiving it:

1. Contact Us:

   • Reach out to our customer support at support@ladora-eg.com within the specified time frame.
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2. Approval:

   • Once approved, we will provide instructions for returning the item.

3. Shipping Fees:

   • You won't pay the shipping fees if the product has a defect.

4. Refund or Exchange:

   • Upon receiving the returned item, we will initiate a refund to your original method of payment or process the exchange as requested.

Non-Eligible Items

Certain items are non-returnable or exchangeable, including but not limited to:

• Personalized or customized items.
• Items marked as final sale.
• Intimate or sanitary goods.

Shipping Costs

Return shipping costs are covered by La DORA if the product has a defect. For other cases, return shipping costs are the responsibility of the customer.

Contact Us

If you have any questions or concerns regarding our Exchange and Return Policy, please contact us at support@ladora-eg.com or 

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Thank you for choosing La DORA – Where Elegance Meets Satisfaction!